Your purchase history may not be restored in the following cases.
1. You are logged in with a Google Play/Apple Appstore/Amazon Appstore account that has no purchase history.
2. It's been less than 3-5 hours since you signed in with an existing store account
3. The app is an older version
4. You are connected to a network with a VPN connection or tethering
5. You installed the app from Google Play/Apple Appstore/Amazon Appstore in a different country than the one where you made the payment.
※ The name of the Google Play/Apple Appstore/Amazon Appstore account you paid for is not kept by our app developer. Please contact the respective store's customer support service.
※ If you have signed up for a Pinkfong Plus membership, please try logging in to Pinkfong account again.